The social media revolution (in 15 minutes)

links for 2009-01-21
January 21, 2009, 1:03 pm
Filed under: Links
  • What this really shows is that Twitter is a glimpse of the future – the ability to use a handheld device to ask ‘the web’ (the world) a question – i.e. not a primitive google search but a question whose answer is powered by the collective contributions of real people. Its why customer service won’t exist – because people won’t go to a brand to ask a question – they will just ask it to the world because they will expect the brand to be listening and also to link-up with the other people who have also asked the same question. Its why I call web 3.0 the sideways web (web1.0 being the download web and 2.0 being the upload web).  And it is why the connected crowd is the new audience.
    (tags: twitter future)
  • This is one for the those who are already into twitter and/or friendfeed

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